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APPLICATION SUPPORT

APPLICATION SUPPORT

WHAT IS APPLICATION SUPPORT ?

An Application Support Engineer is an IT professional who provides technical support regarding a spectrum of software used within a specific business sector. Some Application Support Engineers are responsible for database management, while others put more emphasis on the programming end of an application.





WHAT DOES THE APPLICATION SUPPORT DO ?

Application Support Analysts support IT services delivered to users within an organization, enabling the required business processes needed for the business to be successful. By default, it means they enable people to execute their responsibilities within their relevant business processes.

BENEFITS OF OUR APPROACH
Process Implementation

Process
Implementation

PROCESS IMPLEMENTATION

Version upgrades and enhancementsg

Version upgrades and enhancements

Corrective maintenance

Corrective maintenance

WEB APPLICATION SUPPORT AND MAINTENANCE SERVICES

  • Content Updates & Web Programming

  • Customized Open Source Platforms

  • Bug Fixes & Code Reviews

  • Custom CMS based websites

  • Custom developed web applications

  • SQL Database support and updates

  • Mobile Apps (iOS & Android) Support

  • Application Hosting Support

APPLICATION SUPPORT AND MAINTENANCE ADD UP TO OPERATIONAL ALM

An entire system of application lifecycle management (ALM) brings new software features and versions into production systematically and safely at the fastest possible pace. Things are not static from release date on, however. An application's operational life cycle starts with deployment, after which application support and maintenance handles component scaling and replacement demands. Get this second lifecycle right, and it complements the first. Get it wrong, and even the best ALM practices fall short of sustaining business operations.